We’re looking for a friendly and customer-focused Customer Service Representative to join a growing team in Madrid, Spain. In this role, you’ll be the first point of contact for customers, providing professional support, answering questions, and resolving issues across multiple communication channels.
If you enjoy helping people, solving problems, and delivering excellent customer experiences, this could be a great opportunity to build your career in customer service.
What You’ll Do
As a Customer Service Representative, your day-to-day responsibilities will include:
- Responding to customer enquiries via phone, email, and other communication channels.
- Providing accurate information about products and services.
- Resolving customer issues efficiently while ensuring a positive experience.
- Recording and updating customer information in internal systems.
- Following up on open cases until they are successfully resolved.
- Working closely with other departments to deliver high-quality customer support.
What We’re Looking For
To succeed in this role, you should have:
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and a customer-first mindset.
- Good teamwork and interpersonal skills.
- Proficiency with Microsoft Office and other computer applications.
- Strong organizational skills and attention to detail.
- Previous customer service experience is an advantage but not essential.
Salary & Benefits
- Annual Salary: €14,574.10 – €39,377.36
- Opportunity for a permanent contract.
- Dental insurance.
- Stable, office-based position in Madrid.
- Supportive team environment with opportunities to develop your customer service skills.
Location
Madrid, Spain
Work Arrangement: On-site (In-person)
How to Apply
Interested candidates can submit their application through the official job listing below:
Apply Here: https://www.glassdoor.com/Job/spain-customer-representative-jobs-SRCH_IL.0,5_IN219_KO6,29.htm
